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Hollins, Paul ORCID: 0000-0003-1739-9882 and Perry, Sharon
(2010)
Placing the Student at the Heart of the Process: Using student lifecycle relationship management and service design techniques to enhance the student experience.
In: Creanor, L, Hawkridge, D, Ng, K and Rennie, F, (eds.)
“Into something rich and strange” – making sense of the sea-change. The 17th Association for Learning Technology Conference (ALT-C 2010).
Association Learning Technologies, pp. 62-69.
ISBN 978-0-9566312-0-6