An assessment into the impact of using on-line social networking in enhancing learning at University of Malawi - Kamuzu College of Nursing

Manda, Mphatso Andrew (2015) An assessment into the impact of using on-line social networking in enhancing learning at University of Malawi - Kamuzu College of Nursing. Masters thesis, University of Bolton.

Mphatso Andrew Manda UOB - MIM Dissertation 2015 amended.pdf - Submitted Version

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Quality Management is a critical success factor for organizations to grow their business. Though for a long time, quality management has always been attributed to industries that produce physical products which normally undergo quality inspection at the end of the line, there has been a shift in the trend in recent times where quality management strategies are being applied in service delivery industries as well. One of the service delivery industries is the education sector and especially higher learning institutions like UNIMA – KCN in particular. In the TQM model of quality management, one of its strategies namely Deming Theory says that; to implement quality management in service delivery there is a need to look at how the processes and systems of an organization work, understanding the changes taking place and its causal factors and understanding the human nature and how they are influenced (Knowles, 2011). At KCN one of the key processes for the success of the service delivery is the teaching and learning process which for a long time has used the traditional classroom style of delivery. However, there is a new trend of technology that has come into play in recent years and it is required that institution of higher learning should adopt these technology applications to enhance its processes of service delivery in order to improve quality. This study utilized a case study research strategy under qualitative research method to assess the impact of using online social networking in enhancing learning and teaching at KCN as part of quality management. Data was collected from students and lecturers using a questionnaire which assessed the current dominant learning and teaching styles at KCN, the perception of students and lecturers on use of social networks, challenges facing the adoption of social networks for learning and the proposed strategies that can assist in adopting the use of social networks for learning. The collected data was analyzed using qualitative analysis method with Survey Monkey tool and the results clearly show that social networks have a positive impact on learning and teaching process. The results further confirm that KCN is ready to adopt the use of social networks for learning as it possesses the required teaching and learning styles and it has positive perception towards social networks. The study recommends that a further research be conducted to ascertain the suggested social sites and the strategy of implementing the use of social networks for learning. This could be done with the use of a survey strategy and probability sampling to ensure all data is properly captured from students and lecturers.

Item Type: Thesis (Masters)
Additional Information: Electronic version of the dissertation submitted in partial fulfilment of the requirements for the degree of MSc Project Management awarded by University of Bolton in conjunction with Malawi Institute of Management
Divisions: University of Bolton Theses > Off-campus Division
Depositing User: Tracey Gill
Date Deposited: 08 Nov 2016 10:59
Last Modified: 07 Jun 2019 07:58

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