An exploratory study on the management of services procurement process for different services

Ang, Pei Yin (2015) An exploratory study on the management of services procurement process for different services. PhD thesis, University of Bolton.

Ang Pei Yin PhD Final Thesis June2015.pdf

Download (13MB) | Preview


This research is focused on the management of services procurement particularly on the services procurement process. The Services industry has been perceived to be growing in importance in the emerging business market. However, from the literature review, research in this subject area is rather limited. This thesis focuses on gaining detailed insights about services including: 1) how services has been defined, 2) what are the characteristics of services, 3) how services are being managed, 4) what are the services procurement processes, 5) the challenges in managing the services and the anticipation of growth and future for the services industry. In order to gain more insight and detailed information, the “case study” has been selected as the research method in collecting the data. It is one of the research methods that allow greater insights and discussion on the selected subject area. Seven companies have been selected for interview sessions whereby each company represented a case study. Data that was collected was analysed through template analysis. The main aim of this research is to develop a best practice framework for services procurement. The research has developed a conceptual framework of a services procurement process based on the discussion in the literature review. From the literature reviews, it is inferred that different companies might have different procurement processes between raw materials/goods/products and services. However, from findings of the field research, almost all of the companies are maintaining the same procurement process for both raw materials/goods/products and services. This applies to all the case studies of Case Study A, B, C, D, E, F & G. Moreover, some of the companies interviewed in this research project argue that several types of services may be applied to a simpler procurement process when compared to a more complicated services type. This research will evaluate, compare and refine the services procurement process between the conceptual framework that has been developed from literature review and the services procurement process in the fieldwork. A refined and validated services procurement process has been proposed as a Best Practice Framework. The researcher recommends to extend the research in some other countries, locations or continents as future research, to further contribute to the wealth of knowledge in the research context relating to the procurement process. As an extension to this research, the researcher suggests to examine how supplier relationship management can assist in managing the services procurement processes.

Item Type: Thesis (PhD)
Additional Information: An electronic version of the thesis submitted in partial fulfilment of the requirements of the University of Bolton for the degree of Doctor of Philosophy
Divisions: University of Bolton Theses > Business
Depositing User: Tracey Gill
Date Deposited: 23 Jun 2016 13:10
Last Modified: 11 Apr 2019 14:47

Actions (login required)

Edit Item Edit Item


Downloads per month over past year

View more statistics