User resistance to information system implementations: a dual-mode processing perspective

Campbell, Robert H. and Grimshaw, Mark (2016) User resistance to information system implementations: a dual-mode processing perspective. Information systems management, 32 (2). pp. 179-195. ISSN 1058-0530

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Abstract

This article examines the attitudes that can cause users to resist information system implementations using an established theory from social and cognitive psychology: the Elaboration Likelihood Model. It is argued that users who do not think deeply about systems represent a key blockage and that their attitudes are based largely on heuristics and peripheral influences. The results of a wide-ranging study are presented in which 28 heuristics and peripheral influences that commonly affect user attitudes are identified.

Item Type: Article
Uncontrolled Keywords: The Elaboration Likelihood Model; user acceptance; user attitudes; user resistance
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Engineering and Creative Technologies > School of Creative Technologies > Games Computing and Creative Technologies
Depositing User: Sarah Taylor
Date Deposited: 17 May 2016 09:27
Last Modified: 15 Feb 2018 15:09
Identification Number: 10.1080/10580530.2016.1155951
URI: http://ubir.bolton.ac.uk/id/eprint/868

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