The possible effects of cognitive dissonance and impression management on customer satisfaction in new housing.

Auchterlounie, Tony and Hinks, John (2002) The possible effects of cognitive dissonance and impression management on customer satisfaction in new housing. In: 2nd International Postgraduate Research Conference in the Built and Human Environment, 11 - 12 April 2002, University of Salford. (Submitted)

Full text not available from this repository.
Item Type: Conference or Workshop Item (Paper)
Additional Information: Metadata only available from this repository.
Uncontrolled Keywords: Customer satisfaction, cognitive dissonance, Perception, attitude, impression management
Divisions: School of Engineering > Built Environment and Construction
Depositing User: Scott Wilson
Date Deposited: 26 Nov 2013 12:51
Last Modified: 03 Feb 2014 10:37
URI: http://ubir.bolton.ac.uk/id/eprint/31

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