Managing performance concerns in pharmacists: results from surveys of primary care and hospital trusts in England

Seston, Liz, Hassell, Karen, Jacobs, Sally, Potter, Helen, Prescott, Julie ORCID: 0000-0001-8612-2495 and Schafheulte, Ellen (2011) Managing performance concerns in pharmacists: results from surveys of primary care and hospital trusts in England. Pharmaceutical Journal. ISSN 0031-6873

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Aim: To explore how NHS primary care trusts (PCTs) and hospital trusts in England deal with performance concerns about pharmacists. Design: Postal questionnaire developed based on literature and qualitative interviews. Subjects and settings: Clinical governance leads (and medicines management leads and chief pharmacists) in 152 PCTs and 85 acute NHS trusts in England. Results: The survey was completed by 69 representatives from PCTs and 32 from hospital trusts, giving an overall response rate of 43%. The means by which PCTs and hospital trusts became aware of performance concerns varied, with PCTs more likely to receive individual patient complaints and hospital trusts more likely to find out about performance concerns through peer reporting or appraisal and review systems. In terms of managing performance concerns, PCT and hospital trust respondents were most likely to regard alcohol/substance use and issues relating to dispensing as concerns that needed to be addressed through referral to external organisations or the regulator. Behavioural concerns and issues around communication tended to be regarded by both sets of respondents as able to be dealt with locally. Conclusions: This is the first study to explore how PCTs and hospital trusts in England manage performance concerns among pharmacists. Although the response rates were lower than expected, the findings have value, giving an indication of how different types of performance concern are viewed and managed by both hospital pharmacy employers and community pharmacy commissioners. Further research is recommended to understand fully the mechanisms for managing performance concerns among pharmacists working in different healthcare settings.

Item Type: Article
Additional Information: Full text of this article is not available in this repository.
Subjects: B Philosophy. Psychology. Religion > BF Psychology
R Medicine > RM Therapeutics. Pharmacology
Divisions: School of Education and Psychology > Psychology
Depositing User: Sarah Taylor
Date Deposited: 10 Mar 2017 13:41
Last Modified: 05 Mar 2018 15:10

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